continuous quality improvement meeting, a staff member presented a new program called Canvas Recording

As a senior staff member at Community Link, you have been involved in discussions with management about incorporating online options for clients to attend service information sessions and initial intake assessments. At a recent continuous quality improvement meeting, a staff member presented a new program called Canvas Recording to meet this identified need. The staff member has put forth a proposal to sell the exclusive use of the program to Community Link for $500 000. Instructions on how to use the system can be found here .
You are required to develop and present a new communication strategy to your team. Your team come from varying backgrounds with varying levels of English, this should be considered when developing your strategy and presentation. You will be required to present this strategy to three (3) people who will be playing the role of your team.

Developing the strategy
You may be required to invent information when developing your strategy. When developing your strategy, you will need to:
• Complete the communication strategy template to explain information to staff, clients and stakeholders
• Complete the policies and procedures template provided to explain the new protocol
• Ensure that all written materials model effective writing skills and workplace standards

Presenting the strategy
Once you have developed your plan, you are required to present the new communication strategy to three (3) people. When preparing and presenting the communication strategy you will need to:
• Provide completed communication strategy to each team member
• Provide completed policy and procedures to each team member for new protocols
• Present information about the new strategy outlining:
o Why the new strategy is being implemented
o The benefits of the communication strategy
o An overview of the communication strategy
o An overview of the new policy and procedure
o How the new strategy will be evaluated

When presenting the information, you should:
• Model effective oral communication
• Providing mentoring and coaching to staff on how the system will work
• Allow time and opportunity for people to ask questions

Gathering feedback
At the end of your presentation, you will be required to obtain feedback from each participant/ team member using the feedback form provided
Once you have completed each of these components of the assessment, you will be required to upload:
• Presentation notes/ script
• Completed communication strategy
• Completed policy and procedure
• 3 x completed feedback forms

 

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