Pa 1 19927789

Case Study: Solving Team Challenges at DocSystems Billing, Inc.
Read the DocSystems Billing case, including the briefing document and four scenes, and consider the following questions:  What problems exist in this organization?  How do these problems differ based on the employees’ roles?  Why do employees object to Jim’s proposed solution? 
2.   Make a recommendation to the client about what could be done next based on the data included.  Summarize your observations for Jim, offer possible interpretations, and suggest an approach for next steps.
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